HR Support for MSPs

As your business grows, so does its HR needs.

In the constantly evolving world of Managed Service Providers, the performance of your team is paramount. The right people can transform operations, innovate solutions, and drive your growth. But maximising their potential hinges on the strength of your HR.

Solid HR practices are the backbone of sustained success and employee performance. When you partner with Humnize, we fill the gaps and work alongside your team to ensure your HR processes are robust, compliant, and effective.

Building solid HR foundations

At its core, HR encompasses policies, procedures, systems, and practices that guide how employees are managed, nurtured, and retained in your business. This includes everything from the hiring process, compensation structures, and performance evaluations, to training, development, and conflict resolution mechanisms. When effectively implemented, they prioritise employee wellbeing while simultaneously aligning with the company's strategic objectives.

Whether you've grown organically and haven't had the luxury to invest in a dedicated HR resource, or you're looking to strengthen your existing HR processes, we're here to provide the guidance and expertise you need.

How we help

Our strategic approach to HR means we work alongside your team, providing tailored advice and a suite of HR services designed for your specific needs.

Contract and Policy Reviews

With a wealth of experience in contract and policy formulation in the MSP and tech sectors, we can ensure your policies and contracts not only comply with legal requirements, but also align with industry standards and best practices, helping you build a roadmap for more strategic and effective HR management.

Employee Engagement

HR lays the groundwork for the kind of culture you want to foster, driving engagement, creativity, and, ultimately, client satisfaction. We can help your HR team navigate this complex area, ensuring that your workplace culture fosters mutual respect, open communication, and a sense of value among employees.

Performance management

Mechanisms for regular feedback, reviews, and performance evaluations promote transparency and continuous improvement. We help you to devise a performance management system that motivates your employees, aligns with your business objectives, and fosters a culture of shared success. Whilst recognising and rewarding top performers, it also identifies areas for improvement, ensuring a continuous cycle of growth and development.

Skills Mapping

Given the diverse range of services offered by tech firms, it's crucial to understand the skills present within the team and where gaps might exist. A well-maintained skills matrix ensures that you strategically recruit the right talent or upskill your current team, ensuring they remain at the forefront of industry and client demands.

Succession Planning

Devising a broader strategy to ensure you have the right talent to meet current and future needs. While skills mapping addresses immediate talent needs and gaps, succession planning zeroes in on preparing for future leadership roles. These plans ensure the business is prepared for unforeseen departures but also has a clear pathway in place for employee growth, advancement, and leadership continuity.

M&A's or Restructures

Planning a merger, acquisition, or restructure requires a strategic HR approach to navigate the complexities involved. A strong HR foundation is vital for seamless transitions, ensuring compliance with employment laws, and facilitating effective change management. We ensure that every transition your business undergoes is handled with efficiency and strategic foresight, positioning you for success in the evolving tech landscape.

A guide to essential HR documentation

Employee Handbooks

A comprehensive guide that provides employees with information about company policies, procedures, and the organizational culture. It's an essential tool for onboarding, setting clear expectations, and ensuring consistent communication on company standards and practices.

Performance Review Templates

These templates guide the evaluation process, ensuring consistency in how employee performance is assessed. They provide a structure for feedback, recognizing achievements, identifying areas for growth, and setting goals for the future.

Training and Development Plans

Documents that outline the strategies and steps for employee learning and growth. They can be tailored for individual roles or departments and are essential for ensuring employees have the skills and knowledge needed to succeed.

Employee Surveys

Tools for gauging employee satisfaction, engagement, and areas of concern. Properly designed surveys can provide invaluable insights into the company's strengths and areas needing improvement, directly influencing retention and performance strategies.

Succession Plans

These plans identify and prepare potential future leaders or key position holders. They ensure that the business is prepared for transitions and that there's a clear pathway for employee growth and advancement.

Onboarding Checklists

Detailed lists that ensure a consistent and comprehensive onboarding experience for new hires. They cover everything from initial paperwork to introducing company culture, ensuring that new employees feel welcomed, informed, and set up for success from day one.

Conflict Resolution Procedures

Guidelines for addressing and resolving workplace conflicts. These procedures provide a clear process for employees and managers to follow, ensuring that issues are dealt with fairly and transparently.

Diversity and Inclusion Policies

Documents that outline the company's commitment to creating a diverse and inclusive workplace. They provide guidelines on recruitment, training, and fostering an inclusive culture, ensuring every employee feels valued and respected.

Compensation and Benefits Guides

These guides detail the salary structures, bonus schemes, and benefits provided by the company. They ensure transparency and help in retaining and attracting talent by demonstrating the company's commitment to rewarding its employees.

Free HR Health Check

Our free HR Health Check is a comprehensive review of your HR function, designed to uncover potential areas for enhancement while confirming what's already working well. It examines everything from your HR documentation and policies, ensuring legal compliance and alignment with best practices, to your reward structures, employee relations, and training programs. We also assess your mental health initiatives and performance management systems, ensuring they are effectively serving your team. Upon completion, you'll receive a succinct report with actionable insights and recommendations, helping you build a roadmap for a more strategic and effective HR management.

Upskilling Elevating Your Teams Expertise

Book my free HR Health Check

Rachel Dixon

Meet Rachel Dixon, a seasoned HR professional with over twenty years of experience in Human Resources Management. As a Fellow of the Chartered Institute of Personnel and Development, Rachel brings a wealth of expertise to the table, particularly in the areas of organisational restructure, employee relations, reward management, employment law, and performance management. Her unique strength lies in her understanding of multiple business sectors.

Now, as a part of the Humnize team, Rachel uses her extensive experience to help our clients build resilient HR structures that not only attract, but also nurture and retain top talent. Her approach ensures our clients are not just filling roles, but are also fostering an environment that supports growth, well-being, and professional development.

Is your HR geared up to get the best out of your people?